PRE-ORDER POLICY
GENERAL
This Pre-Order Policy applies to all pre-order purchases made from:
Pristine Asset Partners Pty Ltd trading as PokeBox Australia ("PokeBox", "we", "us", "our")
By placing a pre-order, you agree to the terms outlined below.
This policy operates alongside our Terms of Service and Refund & Returns Policy, and your rights under the Australian Consumer Law.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
PRE-ORDER AVAILABILITY & ALLOCATIONS
PokeBox offers pre-orders to allow customers to secure products prior to release.
We only open pre-orders after receiving initial allocation confirmations from suppliers. However:
- Supplier allocations may be reduced, delayed, or cancelled at any time
- This may occur even after your order has been placed
If allocation changes occur, PokeBox reserves the right to:
- Partially fulfil your order
- Delay fulfilment (back-order)
- Cancel affected items
Where this occurs, customers will be offered:
- A full refund, or
- An alternative product where available
RELEASE DATES & ETAs
We aim to provide accurate release dates and estimated arrival times (ETAs) on all pre-order listings.
However:
- All dates are estimates only
- Delays may occur due to supplier, distributor, or manufacturer issues
- International release dates may differ from Australian availability
PokeBox is not liable for delays outside of our control.
We will communicate significant updates where possible.
WHEN WILL MY PRE-ORDER SHIP?
Pre-order items will be:
- Dispatched as stock arrives and orders are fulfilled, or
- Made available for collection in accordance with official release dates (where applicable)
Where publisher restrictions apply, orders will not be released prior to the official release date.
ORDERS WITH MULTIPLE ITEMS
If your order contains:
- Pre-order + in-stock items, or
- Multiple pre-orders with different release dates
👉 The entire order will be held until all items are available.
If you wish to split your order:
- Pickup orders can be split at no additional cost
- Shipped orders will incur additional shipping fees
Please contact customer support to arrange this.
CANCELLATIONS
Cancellation Before Shipment
Pre-orders may be cancelled at any time prior to the item being shipped or made available for collection.
To request a cancellation, please contact our customer support team as soon as possible via email or social channels.
Refunds for Cancelled Pre-Orders
Where a cancellation is approved:
- A restocking and administration fee of up to 7% may be applied
- The fee will be deducted from the total refund amount
- Refunds will be issued via the original payment method where possible
Exceptions
The 7% fee will not apply where:
- The cancellation is required under your rights in the Australian Consumer Law
- The product cannot be supplied within a reasonable timeframe
- The order is impacted by supplier allocation reductions or stock unavailability
After Shipment
Once an order has been:
- Shipped, or
- Marked as ready for collection
👉 The order can no longer be cancelled and will be treated under our Refund & Returns Policy.
Order Processing Protection
PokeBox reserves the right to prioritise fulfilment of orders that have already been allocated, packed, or prepared for dispatch.
BACK-ORDERS & DELAYS
If your pre-order is delayed or moved to back-order:
- You may request a cancellation for a full refund
- We will notify you where significant delays occur
PRICING & MARKET FLUCTUATIONS
Due to the nature of trading card products:
- Prices may fluctuate before and after release
- PokeBox does not offer refunds based on price changes
SEALED PRODUCT DISCLAIMER
PokeBox does not guarantee:
- Specific card contents
- Pull rates
- Box outcomes
All sealed products are sold as-is from the manufacturer.
ABUSE & ORDER MANAGEMENT
PokeBox reserves the right to:
- Limit quantities per customer
- Cancel orders suspected of abuse, automation, or resale activity
- Refuse service where necessary
POLICY UPDATES
This policy may be updated at any time without notice.