GRADING SUBMISSION TERMS & CONDITIONS

GENERAL

These Grading Submission Terms apply to all grading services provided by:

Pristine Asset Partners Pty Ltd trading as PokeBox Australia ("PokeBox", "we", "us", "our")

By submitting items for grading through PokeBox, you agree to these Terms.

PokeBox acts as an intermediary between you and third-party grading companies, including but not limited to Professional Sports Authenticator.

ROLE OF POKEBOX

PokeBox facilitates submission, handling, and return of items
We do not perform grading services
All grading decisions are made solely by the grading company

PokeBox is not responsible for grading outcomes, including grades assigned, authentication results, or value assessments.

SUBMISSION REQUIREMENTS

You agree that:

All items submitted are authentic and legally owned
Items are accurately declared, including declared value
Cards are securely packaged when provided to us

We reserve the right to refuse any submission at our discretion.

DECLARED VALUE (IMPORTANT)

You must provide an accurate declared value for each item submitted.

The declared value is used for:

Insurance coverage
Shipping protection
Grading tier determination

You acknowledge that:

If the declared value is inaccurate or understated, insurance claims may be reduced or denied
PokeBox is not responsible for losses resulting from incorrect declared values

CONDITION & PRE-EXISTING DAMAGE

PokeBox is not responsible for:

Pre-existing damage
Hidden defects
Undisclosed alterations

Cards may undergo handling during processing, shipping, and grading.

GRADING OUTCOMES

You acknowledge:

Grading is subjective
Results may vary
No grade is guaranteed

No refunds will be issued based on grading outcomes.

TURNAROUND TIMES

All turnaround times:

Are estimates only
Are controlled by the grading company

PokeBox is not liable for delays outside of our control.

UPCHARGES

Grading companies may apply upcharges where:

Declared value is lower than assessed value
Card falls into a higher pricing tier

You agree:

Upcharges must be paid before collection or shipping
PokeBox may hold items until paid

PAYMENT & FEES

Submission fees are payable upfront
Fees are non-refundable once submitted

Additional costs may include:

Shipping
Insurance
Upcharges

INSURANCE & SHIPPING

All submissions sent by PokeBox are insured up to the declared value provided at submission.

Important:

Insurance is based on replacement value, up to the declared amount
Insurance payouts are subject to the carrier’s or insurer’s assessment
If the declared value is inaccurate, the full amount may not be recoverable

Optional additional insurance may be available upon request.

RISK & LIABILITY

Risk Transfer

Risk remains with the customer until items are received by PokeBox
Risk transfers to the grading company once submitted
Risk returns to the customer once items are shipped or collected

Loss or Damage

While PokeBox takes reasonable care:

We are not liable for loss or damage occurring with third-party grading companies or carriers
Claims must be made through the relevant insurer or carrier
PokeBox will assist in the claims process where possible

DECLARED VALUE LIABILITY CAP

To the maximum extent permitted by law:

Any liability of PokeBox (if applicable) is strictly limited to the declared value of the item as provided at the time of submission.

You acknowledge that:

The declared value represents the maximum potential compensation
No additional compensation will be provided beyond this amount

RETURN OF GRADED ITEMS

Once grading is complete:

Customers will be notified
Items can be collected or shipped

Shipping is subject to our Shipping Policy.

UNCLAIMED ITEMS

Items not collected within 30 days may:

Incur storage fees, or
Be returned at the customer’s expense

FRAUD & MISREPRESENTATION

We reserve the right to:

Refuse submissions
Withhold items
Report suspected fraud

LIMITATION OF LIABILITY